Saint Joseph Mercy Health Launches Social Care Hotline


| 2 min | from Trinity Health |

Mercy Health and Saint Joseph Mercy Health System, which together comprise the Michigan region of Trinity Health, has implemented a social care hotline to connect individuals with needed support, including access to food, transportation, health insurance, medication assistance, dependent care, and more.

"As a leading Catholic health system, our mission is to be a transforming, healing presence in the communities we serve, " said Dave Spivey, vice president of Community Health and Well Being, Trinity Health Michigan. "We know that social determinants of health, such as food insecurity and lack of health insurance, are a driving factor in poor health outcomes. The COVID-19 pandemic has escalated these challenges. Now more than ever people are struggling with job loss and other life changes and may not be sure where to begin finding needed services."

Anyone is invited to call the hospital hotline at 1-833-247-1258 and press 2 for west Michigan or 3 for southeast Michigan to be connected with a hospital representative who will help locate resources in their area.

With open enrollment currently taking place now through Dec. 15, 2020, staff are available to help enroll callers in health insurance programs such as Medicaid or Health Insurance Marketplace.

Since launching earlier this year, more than 5,000 people have been helped across the state by calling the hotline, with top needs including access to COVID-19 testing, transportation to medical appointments, housing support, and food.


About Trinity Health Michigan

Trinity Health Michigan is a leading health care provider and one of the state’s largest employers. With more than 24,000 full-time employees serving numerous counties, Trinity Health Michigan is composed of eight hospitals, including the five hospitals of Saint Joseph Mercy Health System located in Ann Arbor, Chelsea, Howell, Livonia, and Pontiac, and the three-hospital Mercy Health, operating in Grand Rapids and Muskegon. The health system has 2,348 beds and 3,400 physicians. With operating revenues of $3.4 billion, Trinity Health Michigan returns $195 million back to their local communities each year. Together with numerous ambulatory care locations, three home health agencies, one hospice agency and 17 senior living communities owned and/or operated by Trinity Health, Trinity Health Michigan provides the full continuum of care for Michigan residents.

Nationally, Trinity Health is among the country's largest Catholic health care systems. Based in Livonia, Michigan, with operations in 22 states, Trinity Health employs about 129,000 colleagues, including 7,500 physicians and clinicians. The system has annual operating revenues of $18.3 billion, assets of nearly $27 billion, and returns about $1.2 billion to its communities annually in the form of charity care and other community benefit programs. For more information, visit

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